Privacy Policy
1. Who we are
Prana Vista is operated by Kamala Yoga and Adventures Pvt. Ltd., a company registered in Nepal.
For any questions regarding this privacy policy or your personal data, you may contact us at: hello@pranavista.travel
2. What data we collect
We collect personal data in the following situations:
a. Newsletter sign-ups
When you join our email list, we collect:
- Your email address
- Your name (if provided)
b. Journey participants
If you register for or participate in a Prana Vista journey, we may collect:
- Full name
- Email address
- Phone number
- Passport details (for permits and flight bookings where required)
- Date of birth
- Nationality
- Flight details
- Emergency contact information
- Travel insurance information
- Dietary requirements
- Health information relevant to trekking safety
- Rooming preferences
- Portrait photographs (for trekking permits where required)
c. Direct communication
If you contact us by email, website form, or WhatsApp, we collect any information you voluntarily provide.
3. Purpose of data collection
We use personal data to:
- Send updates about Prana Vista journeys and announcements
- Organise and operate journeys safely and efficiently
- Arrange trekking permits, transportation, and accommodation
- Communicate logistical information before and during trips
- Comply with legal and regulatory requirements in Nepal
- Respond to inquiries and provide customer support
We do not sell, rent, or trade personal data.
4. Legal basis
We process personal data based on:
- Your consent (for email communications and optional submissions)
- The necessity of processing to fulfil contractual obligations (for booked journeys)
- Compliance with legal requirements (such as trekking permits and local regulations)
5. Data storage and security
Personal data is stored securely using trusted service providers, including:
- Website hosting platforms
- Email marketing platforms
- Secure cloud storage services
- Operational systems used for trip organisation
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Participant information required for operational or legal purposes may be shared with:
- Licensed guides
- Government authorities (for permits)
- Airlines (for domestic flights where applicable)
- Accommodation providers
- Emergency service providers if necessary
6. Data retention
- Newsletter data is retained until you unsubscribe or request deletion.
- Participant data is retained as long as reasonably necessary to fulfil contractual obligations, comply with legal requirements, and maintain operational records.
- Sensitive data such as passport copies and insurance information is retained only as long as required for trip administration and legal compliance.
7. International data transfers
As a Nepal-based operator working with international participants, personal data may be processed in Nepal and in other jurisdictions where our service providers operate. We take reasonable steps to ensure data is handled securely and in accordance with applicable data protection laws.
8. Your rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for email communications at any time
To exercise these rights, please contact: hello@pranavista.travel
9. Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on this page.